INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What materials are used in your jewelry?
We use high-quality materials such as brass, copper, alloys, and beads, with durable gold/silver plating or enamel. Each product's description includes detailed material information.
Do you offer returns or exchanges?
We accept returns only
If the product is found broken or damaged at the time of delivery, customers can initiate a return or claim within 2 hours of delivery.
To process the return or claim, the customer must provide an unboxing video of the product as proof.
How do I care for artificial jewelry?
- Keep it dry and avoid water or chemicals.
- Store in an airtight bag or box.
- Wipe gently with a soft cloth after use.
Do you ship internationally?
Yes, we ship worldwide! Shipping charges and delivery time may vary by country.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email/SMS. You can use it to track your package in real time.
INFORMATION ABOUT US